Terms & Condition

1. Agreement to Terms

These Terms & Conditions (“Terms”) govern your access to and use of the website (the “Site”) and any purchases you make from Jnova LLC (“we,” “us,” “our”). By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site or make a purchase.

2. Purchases, Orders & Payments

  • All orders placed via the Site constitute offers by you to purchase products, subject to these Terms and our acceptance.

  • We reserve the right to reject or cancel any order at our discretion (for example, if the product is out of stock, if there’s a pricing error, non‐payment, suspected fraud, or other reasons).

  • Payment methods accepted will be as indicated on the Site. You agree to provide current, accurate and complete payment information.

  • Prices, product availability and specifications may change without notice. We are not obligated to honour errors in pricing, product description or availability.

3. Shipping & Delivery

  • We will ship to the address you provide. Delivery times are estimates only and not guaranteed.

  • Title and risk of loss for items you purchase pass to you when we deliver the items to the carrier.

  • We are not responsible for delays caused by carrier issues, customs (for international shipments), weather, or other third‐party or force‐majeure events.

  • You are responsible for checking your order on receipt and notifying us of any missing, incorrect or damaged items as required under our refund/return policy.

4. Returns, Refunds & Exchanges

  • Our separate Refund & Return Policy governs returns, refunds and exchanges. It is incorporated by reference into these Terms.

  • You agree to comply with that policy’s terms in order to be eligible for any refund or exchange.

5. Use of the Site & User Conduct

  • You agree to use the Site for lawful purposes only and not to use it in any way that:

    • violates any applicable federal, state or local law or regulation;

    • infringes or violates our or another party’s intellectual property rights;

    • interferes with, disrupts or attempts to interfere with the proper functioning of the Site (including by sending harmful code, attempting to hack, automated scraping, etc.).

  • You may not attempt to gain unauthorised access to the Site, our servers, or other users’ accounts.

6. Intellectual Property

  • All rights, title and interest in and to the Site and all content therein (including text, graphics, logos, images, product photos, software) remain with Jnova LLC or our licensors.

  • You may not reproduce, distribute, modify, create derivative works of, publicly display or use for commercial purposes any of our content without our prior written consent.

  • If you submit any text, photos or other content (reviews, comments, images of your dog wearing our gear), you grant us a non‐exclusive, worldwide, royalty‑free, perpetual right to use, reproduce, publish and display such content in connection with the Site and our business.

7. Limitation of Liability

  • To the fullest extent permitted by law, Jnova LLC shall not be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, loss of data or business interruption, arising out of or in any way connected with your use of the Site or purchase of our products.

  • Our total liability for any claim arising from or relating to these Terms or your use of the Site or products shall not exceed the amount you paid (if any) to purchase the relevant product.

8. Disclaimers

  • The Site and products are provided “as is” and “as available.” We make no warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose or non‑infringement.

  • Product descriptions, images, colours, sizes and availability are for illustration only; while we strive for accuracy, we do not guarantee that content or product characterisations are error‑free or complete.

9. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], United States, without regard to its conflicts of law rules.

  • Any dispute, controversy or claim arising out of or relating to these Terms or your use of the Site or products shall be submitted to the exclusive jurisdiction of the federal or state courts located in [Insert County], [Insert State]. You hereby consent to such jurisdiction and venue.