Privacy Policy

Welcome to Jnova LLC (“we”, “us”, “our”). We operate the website (the “Site”) and provide products for dogs (apparel, sunglasses, beds, accessories, training gear, etc.). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or purchase our products.

By using the Site or placing an order, you accept the practices described in this policy.

2. Information We Collect

We may collect personal information you provide when you:

  • Create an account or check out with us (e.g., name, email address, shipping address, billing address, phone number).

  • Place an order, request support, return a product or contact customer service.

  • Subscribe to our newsletter, marketing communications or promotional offers.

  • Provide reviews, photos, or feedback of our products.

We also automatically collect certain information when you visit the Site:

  • Your IP address, browser type, device type and operating system.

  • Pages you visit, time spent on pages, links clicked, shopping behaviour and similar usage data (via cookies, web beacons, analytics).

  • Referral source, URL parameters, and other technical and interaction data.

3. How We Use Your Information

We use your information for purposes including:

  • To process and fulfil your orders (shipping, billing, returns).

  • To communicate with you about your order status, customer service and support.

  • To send you marketing communications (if you have opted-in) about products, promotions and updates.

  • To analyse and improve our products, services and website experience — e.g., tracking usage, understanding preferences, improving product offerings.

  • To comply with legal obligations, protect our rights and enforce our policies.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our business (payment processors, shipping/courier services, fraud prevention, analytics, marketing platforms).

  • Third parties when required by law or to protect rights (e.g., responding to subpoenas, enforcing our terms).

  • Affiliate and partner services only with your consent (if applicable).

  • Transferring information in connection with a business transaction (e.g., merger, sale of company assets) — you will be notified if that occurs.

5. Cookies & Tracking Technologies

We use cookies, web beacons, analytics tools and similar technologies to collect information about how you use our Site (pages visited, device type, IP address, etc.). You can disable cookies via your browser settings, but this may affect the functionality of the Site.

6. Data Retention

We keep your personal information as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When the information is no longer needed, we will securely delete, anonymize, or otherwise render it unusable.

7. Your Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal data:

  • Access your personal data (what we hold about you).

  • Request correction or updating of your information.

  • Request deletion of your personal information.

  • Object to or restrict certain processing of your data.

  • Withdraw consent for marketing communications.

To exercise these rights, please contact us at the email address below.

8. International Transfers

If you are located outside the U.S., please note that your information may be transferred to, stored and processed in the U.S. or other countries where our servers or third-party service providers operate. We will take steps to ensure your data is protected in accordance with this Policy and applicable law.

9. Children’s Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected data from a child under 13, please contact us so we can delete it.